Gates Towing - Service & Fleet

julesfk 2 months ago

Y’all completely saved me. Pedro was the most amazing!! Beyond courteous, knowledgeable, a ray of absolute sunshine. Thank you SO much. I cannot say enough about how incredible my experience has been with him and your company. I’ll recommend your towing company and Pedro to anyone who needs a tow truck. Thank you, thank you!

Kate Trapani 4 months ago

Pedro was so polite, concerned, and helpful! He towed our fleet car within an hour of me calling for assistance, was able to maneuver it out of a tight parking spot, and provided details of the next steps, including a photo of the car safely at the service station. Tim was able to handle all the details with the fleet management company, diagnosed the issue quickly, and luckily had the part in stock to get our driver back on the road with 24 hours! So pleased with how this worked out - thank you!

Kisha Powell 4 months ago

My son's vehicle needed to be towed to the repair shop. Pedro Ortiz was our tow guy who display excellent customer service, was knowledgeable and most of all kind with a great and friendly attitude. It was a pleasure to have Pedro towed my son's vehicle. Pedro called and asked specific details on what we needed and confirmed the information. After following through with instructions given Pedro followed up with a text message that included a picture of the vehicle at the drop off location. Thank you Pedro Ortiz for all that you do. You are definitely appreciated. Remember stay safe. Thank you again.

Tyronda James 7 months ago

I am so thankful for Pedro Ortiz from Gates Towing Service and Fleet. I was having so many issues with my Mercedes Benz for days. My father, brother and a cousin attempted to figure out why we couldn’t get the car started to no avail. It wouldn’t start and we were unable to move it off of the city’s street, who slapped me with a parking ticket as a gift on Valentine’s Day. But Pedro came did his magic and was able to start the vehicle. Pedro was also very informative! I am grateful Pedro and his dedicated work! Thank you! 😊

Kenneth Clark 8 months ago

When you got a tow on the way, it's usually not the best day, but when I received the call from Pedro Ortiz - negativity left on the curb and nothing but smiles to the toe location. Pedro picked up myself and my down vehicle from Pottsford and got me to Canandaigua safely, comfortably and with nothing but smiles. Besides a great employee - you e got a great human on your team that cares about people. I've only been towed twice in my life and my ride in "Ruby" was 1st class. I don't believe my first town was with Gates towing, nor do I know anyone in this business personally but Pedro treated me like a friend in need. Thanks! Sincerely!!